FAQ
Good to know
Where do you ship?
We ship to addresses within the USA. We do not ship to Canada, Mexico or other countries at this time.
How long before my order ships?
Most orders leave us within 2 to 4 business days of payment.
How long will delivery take?
Once your order has shipped, delivery usually takes 3 to 7 business days within the USA. These are estimates, and your carrier and address decide the final date.
Are your gemstones natural, lab-grown or treated?
Each product page states the stone type, and the treatment and origin where our supplier has confirmed them for that piece. If a page does not state it, ask us before you order.
Is the metal solid gold, or plated?
Each product page states the metal and the finish as our supplier describes that piece. If a page does not say, ask us before you order.
Can I return a piece, or change its size?
You can return an unused, unworn piece within 30 days of delivery, in its original packaging. Custom and special order pieces are final sale. Please check the ring or bracelet size before you order. See the Refund Policy for the full terms.
How do I care for my jewelry?
Store each piece separately, in a soft pouch or box, so the metal and stones do not scratch. Take jewelry off before showering, swimming, exercising or using cleaning products. Wipe it with a soft, dry cloth after wearing it.