Policies

Refund Policy

Returns

You can return an item within 30 days of delivery. The item must be unused, unworn and undamaged, in its original packaging, with all certificates and documents that came with it.

Who pays return shipping

You pay for return shipping. Use a tracked service with signature, and insure the parcel for the full value of the item. Original shipping is not refunded. The return address is confirmed before dispatch.

Items that cannot be returned

Custom and special order pieces are final sale.

Damaged or wrong items

If your item arrives damaged, or it is not the item you ordered, contact us within 7 days of delivery. Send a photo of the item and of the box. We will replace the item or refund it, at our cost, including return shipping.

Refunds

Once we receive and check your return, we refund the original payment method. Refunds usually take 5 to 10 business days to process. Your bank may take extra days to show the refund.

Cancellations

You can cancel an order for a full refund before it ships. After it ships, the return policy applies.